17 Best WordPress Live Chat Plugins

17 Best WordPress Live Chat Plugins

If you run a business website, installing a live chat plugin is essential as it offers instant responses and quick answers to customers’ problems and questions. Moreover, 79% of online customers prefer this method of communication compared to email or social media.

However, with so many chat plugins available, choosing the most suitable one can be overwhelming. In this article, we’ve listed some of the best free and premium WordPress chat plugins, complete with their features, pricing, and information on who it is most suitable for.

What Is a Chat Plugin and Why Do You Need One?

A WP live chat plugin is a piece of software you can add to your WordPress website to provide real-time communication with on-site visitors. A chat plugin adds a live chat widget to the bottom right or left corner of your website.

On average, the response time for customer service email requests takes more than 12 hours. This is problematic because a delay like this can lead to losing customers.

By using a WP live chat plugin, you remove this problem and provide a chance for instant communication for visitors and potential clients. 

Essentially, a WP live chat plugin is useful because visitors can get answers to their questions without much delay. This can increase sales and conversions, as well as provide satisfying customer support. As a result, over 30% of consumers expect to see live chats on websites.

That’s why we compiled a list of the best live chat plugins for WordPress, free and premium. 

Top 9 Free WordPress Chat Plugins

Let’s start the list with nine free and freemium WordPress live chat plugins. 

1. WP Live Chat by 3CX

Plugin Stats

  • Downloads: 40,000+
  • Rating: 4.6/5
  • Notable features: agent rating and new message indicator
  • Best suited for: budget-conscious businesses
  • Price: freemium

3CX is a complete communication platform that features an easy-to-manage central platform to take care of all services, ranging from calls to videos and a live chat.

WP Live Chat’s most handy tool is the quick response feature. It helps to save precious time as it provides a swift livechat response to frequently asked questions.

By default, WP Live Chat’s “new message” indicator only flashes once the visitor has made an interaction. For a better live chat experience, WP Live Chat also features a typing indicator and preview.

To improve your business, WP Live Chat provides livechat ratings for visitors to rate your agents. Additionally, this plugin offers detailed reports, chat statistics, and top pages.

There is a chat transcript feature to send a transcript of the conversation to the users and the administrator once the livechat session is complete. Here, you can customize the email body, header, and footer. This feature is excellent for keeping the history of each discussion when you get started.

The free plan limits the participant number to only 25. If you’d like to upgrade, the pricing is adjustable according to how many users you’d like to add. For instance, the Pro plan starts from $1.08 per user/month or roughly $325/year.

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2. Tidio

Plugin Stats

  • Downloads: 90,000+
  • Rating: 4.8/5
  • Notable features: rich integrations and a customizable chat widget
  • Best suited for: small businesses with less than five agents
  • Price: freemium

Tidio is a digital communication and marketing solution for businesses that want to add live chat to their sites. It offers WP live chat support, chatbots, and email marketing services with Facebook Messenger integration.

Tidio Live Chat is free and integrates with WordPress, Google Analytics, and eCommerce platforms, such as PrestaShop and BigCommerce.

You can customize the chat widget according to your website and match your brand. There are many color scheme options, and the chatbox can be repositioned to your liking. 

Tidio Live Chat records your website visitors and learns who browses your site. This information is useful if you have a new product to promote and would like to reach out to former customers.

If you have specific working hours, Tidio Live Chat lets you set up a do not disturb schedule, notifying others that you’re only available during certain hours and days. That being said, you can still send automatic messages and auto-respond to chats.

For small businesses, the free plan will be sufficient. However, to take your business further, Tidio’s premium plans cost $18/month or $180/year.

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3. Official Facebook Chat

Plugin Stats

  • Downloads: 100,000+
  • Rating: 2.5/5
  • Notable features: guest mode and in-chat product catalog
  • Best suited for: small to medium-sized businesses and online stores
  • Price: free

The Official Facebook Chat plugin is a chat support software developed by Facebook. However, having a Facebook Messenger account is unnecessary, as website visitors can get live chat support using “guest mode”. 

Facebook Chat creates a long-lasting conversation thread. Thanks to this feature, customers can start a chat via desktop and continue on their mobile devices through the Messenger app and see the chat transcripts.

Suppose you want to set up a schedule for your business. In that case, Official Facebook Chat lets you set up availability hours, auto-replies, and FAQs to provide customers with excellent customer service.

Moreover, the Official Facebook Chat plugin lets you showcase your product catalog within Messenger, which provides your visitors with easy product browsing.

When it comes to customer service, you can send follow-up messages in the chatbox, such as receipts and shipping information.

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4. Join.chat

Plugin Stats

  • Downloads: 300,000+
  • Rating: 4.6/5
  • Notable features: RTL support and custom CTA message
  • Best suited for: WhatsApp-focused site support
  • Price: freemium

Join.chat connects WordPress websites with WhatsApp as a live chat plugin. There, you can add a logo, a profile picture, and an animated GIF to provide a more engaging experience for the visitors.

You can also add custom call-to-action messages on each page, section, and product to encourage visitors to click on the button. This ensures visitors feel welcomed and will receive help in no time.

For a faster and better experience, there’s an option to customize the conversation start message. This informs you from which landing or product page the visitor is coming from.

This plugin also integrates with WooCommerce, Google Analytics, and Facebook Pixel to maximize users’ business growth.

Additionally, Join.chat supports multi-language and right-to-left writing as it’s compatible with WPML and Polylang.

To get Join.chat for free, simply download the plugin from the WordPress plugin directory. If you want to enjoy more benefits, consider upgrading to the premium version starting from $58.86/month for one site. 

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5. Tawk.To Live Chat

Plugin Stats

  • Downloads: 200,000+
  • Rating: 4.7/5
  • Notable features: widget scheduler and an unlimited number of users
  • Best suited for: budget-conscious business owners
  • Price: free

Tawk.To is a completely free live chat plugin for WordPress. 

It is fully customizable as you can change the chat box colors, content, position, and border-radius. What’s more, you can upload a custom bubble design to suit your brand perfectly.

To add a personal touch and reach a wider audience, Tawk.To has over 1,000 custom emojis you can use and 45 languages to translate to.

Tawk.To offers an unlimited number of agents to add to your account. This way, multiple users can chat simultaneously, which can increase the conversion rate.

Other notable features include in-chat payments and automated translation. Together these features help to gain visitors’ trust and provide excellent customer care.

This WordPress live chat plugin is compatible with all the most popular web browsers, as well as Windows and macOS, and mobile operating systems, such as iOS and Android.

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6. Chaport

Plugin Stats

  • Downloads: 1,000+
  • Rating: 5/5
  • Notable features: multi-channel and multilingual
  • Best suited for: startups, SMBs, and enterprises
  • Price: freemium

Chaport live chat aims to make communication with customers feel more enjoyable. With this in mind, Chaport made sure this chat plugin for WordPress is easy to set up and use.

Chaport live chat is available via web, desktop, and mobile apps. Additionally, this WordPress live chat plugin is a multi-channel platform that integrates with other live chat software like Telegram and Viber.

Other than that, Chaport is natively multilingual, and it automatically switches to the visitor’s browser language. 

As for lead generation, the tool features an automatic email address request to collect visitors’ emails. Additionally, you get basic visitor information, such as the name and the phone number.

Chaport’s free plan allows a single operator to go online. If you’d like to make an upgrade, the Pro version provides as many operator seats as you are willing to pay for.

You can get their Premium plan from $15 per operator/month when paid annually. Keep in mind that upon signing up, Chaport offers a 14-day free trial. 

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7. Wise Chat by Kainex

Plugin Stats

  • Downloads: 10,000+
  • Rating: 4.5/5
  • Notable features: single sign-on and anonymous user participation
  • Best suited for: small and medium-sized businesses
  • Price: freemium

This WordPress live chat plugin comes with a single sign-on feature, anonymous user participation, and localization for every language.

Wise Chat offers four pre-configured live chat widgets to choose from. Additionally, you can adjust the visual appearance to match your website by editing colors, showing or hiding interface elements, and changing the font size.

As for chat functionality, Wise Chat allows you to create multiple channels on the same page. What’s more, it generates custom usernames to allow anonymous visitors and provides flood control to detect and block spammers real time.

Another mention-worthy feature is the profanity filter to keep the conversation within the chat box clean. Additionally, Wise Chat backs up all messages and allows you to download them as CSV files.

By upgrading to the premium version, you’ll get such features as private one-on-one messaging between users and an offline chatting option to send private messages to offline users.

The premium plans of Wise Chat start from a $45/license.

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8. HubSpot

Plugin Stats

  • Downloads: 200,000+
  • Rating: 4.5/5
  • Notable features: automatic conversation saving and integration of 500 apps
  • Best suited for: businesses looking for an integrated marketing solution
  • Price: freemium

HubSpot is an all-around toolkit and a complete marketing package, including customer service tools to analytics and live chat.

Some notable features include automatic conversation saving that saves and stores each interaction. It also provides marketing automation that sends an automated email when visitors first reach out.

Moreover, you can respond to chats directly from the conversation inbox, making follow-ups a bit easier as it allows you to take notes, create support tickets, and schedule calls.

This live chat WordPress plugin lets you respond to customers on the go as it comes with over 500 apps integration, which includes live chat software like Facebook Messenger and Slack.

HubSpot plans start from $45/month with annual billing if you want an upgrade. However, the software’s pricing is scalable as you can add more functionality for more money.

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9. Chaty by Premio

Plugin Stats

  • Downloads: 60,000+
  • Rating: 4.9/5
  • Notable features: multi-channel and direct click buttons
  • Best suited for: startups looking to scale their businesses in the future
  • Price: freemium

If you’re looking for a WordPress chat plugin that integrates with lots of communication channels, look no further.

Chaty lets potential customers contact you via their favorite channels, such as Facebook Messenger, WhatsApp, Viber, Slack, and Telegram. This way, customers can continue getting live chat support even after they leave your WordPress website.

Moreover, this live chat widget lets you display various buttons within the chat box, such as email and Google Maps. If your business offers a call option, your website will show a phone icon for visitors to click and call directly.

To increase the engagement rate, Chaty offers adding a custom call-to-action message near the chatbox. Moreover, you get to decide the display frequency to make sure it’s efficient to grab visitors’ attention.

The live chat box is fully customizable. You can change chat icons, colors, and text effects. Other than that, you have an option to select the chat window location and whether to show the chat buttons vertically or horizontally.

Aside from the free plan, Chaty offers premium plans starting from $39/year. 

DEMO | DOWNLOAD

Top 8 Premium WordPress Chat Plugins

Let’s take a look at eight premium WordPress live chat plugins for those who want more advanced features.

1. Pure Chat

Plugin Stats

  • Downloads: 10,000+
  • Rating: 4.1/5
  • Notable features: quick FAQs reply and built-in SSL security
  • Best suited for: businesses looking for a simple and easy-to-use live chat plugin
  • Price: starts from $39/month (30-day free trial)

Pure Chat is one of the best live chat plugins available if you’re looking for an easy and fast way to add one to your WordPress website.

The chat widget is customizable from the Pure Chat dashboard. You can make changes to the design and the functionality of the plugin, which will automatically be adapted for both desktop and mobile use.

As for integrations, Pure Chat supports popular marketing software, such as Google Analytics, HubSpot, and Keap, to optimize sales and marketing tactics.

Additional features include file transfer, unlimited chats, chat alerts, and built-in SSL security.  This WordPress live chat widget also features canned responses to reply to FAQs quickly and comes with a pre-chat info form.

When no agents are available online, Pure Chat displays an email icon. You can also set it to display an offline indicator or make it disappear entirely if you don’t want the visitors to reach out via email.

The plans start from $39/month up to $79/month for the Pro plan – both billed annually. The Pro plan offers Pure Chat branding removal, as well as 1000 SMS notifications and unlimited websites. There is also a free version available.

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2. LiveChat

Plugin Stats

  • Downloads: 30,000+
  • Rating: 4.7/5
  • Notable features: WordPress page builders compatible and extensible with integrations
  • Best suited for: scalable businesses
  • Price: starts from $16/month (14-day free trial)

LiveChat is a feature-rich WordPress plugin that includes proactive chat invitations that automatically send personalized messages to people. It also triggers the chat to appear when a visitor meets predefined criteria – such as the number of visited pages or time spent on the website.

This live chat plugin also makes customer support more efficient. LiveChat can hold multiple chat sessions simultaneously, tag chats, send canned responses to FAQs, and send files through the chat window. The chat widgets can also be added to any page on your site, including the checkout page.

This WordPress live chat plugin is easy to use. It is compatible with the leading WordPress page builders, such as Elementor, SiteOrigin, and Beaver Builder.

Also, LiveChat works well with any WordPress theme without requiring any additional modifications. It is also compatible with major eCommerce platforms, such as BigCommerce, WooCommerce, and Ecwid.

When it comes to marketing, LiveChat integrates with popular third-party apps, such as Mailchimp and Salesforce, as well as social media platforms like Facebook and Twitter.

LiveChat plans’ prices start from $16/month to $50/month billed annually with an option to create a custom plan.

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3. Zendesk Chat

Plugin Stats

  • Downloads: 50,000+
  • Rating: 4/5
  • Notable features: offers a centralized workspace and rich message types
  • Best suited for: businesses with a small yet scalable support team
  • Price: starts from $19/month (free Lite Plan)

Zendesk Chat is a premium WordPress customer support tool. Its live chat software is mobile-optimized and includes useful features, such as analytics insight and proactive chat.

Zendesk Chat also stores customers’ profiles and history to give the agents more information about the issue before responding for better chat experience. This helps to tailor faster and more personalized support when replying to messages.

In addition, this live chat WordPress plugin offers great organizational features as all of the interaction takes place in a centralized workspace.

As for user experience, Zendesk Chat supports typing indicators and rich message types, such as emojis, animated GIFs, quick replies, carousels, and forms.

Zendesk Chat lets you stay connected on any channel via the web browser, a mobile device, or social messaging apps, such as WhatsApp and Messenger. This way, agents can continue the conversation on the go and provide support efficiently.

This live chat plugin starts from $19 per agent/month when billed annually. However, if you’d like to get started with a free version, Zendesk Chat offers a Lite Plan – a free plan that’s tailored specifically for WordPress users.

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4. Support Board

Plugin Stats

  • Downloads: 1,200+
  • Rating: 5/5
  • Notable features: chat box register and login, and automatic language detection
  • Best suited for: businesses looking for a robust yet straightforward live chat plugin
  • Price: $59/license

If providing visitors with an easy-to-use chat tool is a priority, Support Board for WordPress might be the best live chat service for you. This plugin lets visitors register and log in directly from the chatbox. Moreover, you can personalize the registration form with custom fields to help the customers get started.

Additionally, this plugin features online and typing status so that customers can see when agents are answering messages. You can also send multiple attachments and media through the live chat window and view them in a lightbox.

The Support Board features an office hours display and a dynamic timetable that adjusts to your visitor’s local time.

The plugin is translation-ready in 19 languages and able to detect languages automatically. Also, you can manually add new translations, which makes this the best live chat plugin for global use.

This live chat plugin comes with notification alerts on the web interface and browser tab title to keep visitors’ attention.

This WordPress live chat plugin costs $59 as a one-time payment or $399 for an Extended License. You can also upgrade with additional apps for more integrations, such as Slack for $29 and WooCommerce for $39. There is no free version available.

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5. Formilla

Plugin Stats

  • Downloads: 5,000+
  • Rating: 4.8/5
  • Notable features: in-depth visitor information and responsive widget design
  • Best suited for: gaining and collecting data and analytics
  • Price: starts from $15/month (15-day free trial)

Formilla is a mobile-ready plugin with a responsive widget design. It adapts to various devices with different screen sizes instantly, ensuring that people have a seamless interaction with your website.

Another mention-worthy feature is its real-time visitor monitoring. It shows the number of active visitors on your website and initiates a conversation when the time comes.

Additionally, you can view what country visitors are accessing from the pages they recently viewed, as well as the operating system and browser they are currently on. These insights can help you tailor a more personalized message and help turn visitors into leads and sales.

Formilla features a chat broadcast that notifies your team of an incoming message. Supporting the chat broadcast, this plugin also comes with a chat transfer feature. This lets agents transfer chat messages back and forth with available team members to provide the most suitable support to the visitors.

Formilla also has a proactive chat feature that triggers an automatic chat when a visitor stays on the website for a defined number of seconds.

This WordPress live chat plugin costs $15/month for a two-year term or $29.99 for a monthly subscription. However, we always recommend that you try the free version from the WordPress plugin directory first.

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6. Olark

Plugin Stats

  • Downloads: 4,000+
  • Rating: 4/5
  • Notable features: easy customer’s data access and real-time updates
  • Best suited for: small teams
  • Price: starts from $12/month (14-day free trial)

Olark is the best WordPress chat plugin if you want to optimize products and services according to customer insights. 

This live chat for WordPress offers easy data access as it updates customer records regularly. It tracks all visits and page views while you chat with the people visiting your website. 

Olark comes with a real-time dashboard to get instant reports on chat metrics and customer feedback. It also has a transcript archive where you can save every conversation to a searchable database, which makes this the best live chat plugin for learning more about your audience.

To instantly grab visitors’ attention, this live chat software comes with custom pre-chat forms. These are designed to jump-start conversations by gathering more information before the actual conversation begins.

Additionally, Olark features a message trigger – it can automatically send a personalized and uniquely tailored offer to people visiting your site.

Starting at $12/month for a two-year subscription, Olark includes all core features. Besides, you can add extra features by purchasing additional PowerUps when you get started.

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7. Intercom

Plugin Stats

  • Downloads: 10,000+
  • Rating: 3.3/5
  • Notable features: in-product messages and distraction-free environment
  • Best suited for: enterprises
  • Price: starts from $59/month (free trial)

Intercom is a customer communication platform with a suite of integrated products for marketing automation, sales, and a support team.

This WordPress live chat plugin will track logged-in customers as users, and anonymous visitors as leads to collect well-organized data. This approach is excellent for growing your business and targeting different audiences with tailored messages.

Other than that, this WordPress live chat plugin comes with a proactive feature to get ahead of known problems before customers reach out. You can engage customers further with in-product messages, such as attention-grabbing posts on essential updates.

If you want to extend functionality, Intercom offers over 200 pre-built apps on its App Store

The live chat solution itself comes with two pricing tiers – the Basic plan for small businesses starting at $59/month and the Advanced plan for enterprises starting at $499/month. There is no free plan available.

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8. SnapEngage

Plugin Stats

  • Downloads: 10,000+
  • Rating: 4.5/5
  • Notable features: unlimited concurrent conversations and omnichannel chat solution
  • Best suited for: businesses looking for an easy-to-use tool
  • Price: starts from $15 per user/month (minimum three users)

SnapEngage focuses on generating revenue and sales through its features. It offers omnichannel chat services to engage with potential clients on the go through mobile-optimized chat, SMS-to-chat, tweet-to-chat, and Messenger integrations.

This WordPress live chat plugin also provides a flat-rate price for an unlimited number of concurrent conversations.

Alternatively, your business can still capture leads even when you’re not available by using chatbots, which can provide answers to commonly asked questions.

If you need help with implementation and tuning, SnapEngage provides specialists to help and guide the users. Another essential tool to live chats is the report and analytics to help track agents’ performance and see how leads are finding you.

Design-wise, this WordPress live chat plugin offers a design studio to tweak button colors, fonts, backgrounds, and color palettes.

As for pricing, SnapEngage starts from $16 per user/month to $26 per user/month with a requirement of three minimum users. SnapEngage also features an Enterprise Plan for global organizations with at least ten users, but has no free plan available.

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What to Look for in a WordPress Chat Plugin?

Choosing the best WordPress live chat plugin is dependent on the type of website you have. However, here are five essential characteristics of live chat plugins that every business owner who wants to add live chat to their site should consider:

  • Revenue generating. This includes an omnichannel chat solution to respond to customers no matter where they are and proactive messaging to target the right leads automatically.
  • Customer-focused. The live chat must put customer satisfaction at the forefront by providing a swift response time and reliable live chat uptime.
  • Secure. Look for a chat plugin that takes data privacy and compliance seriously. At the very basic, it should include SSL encryption to protect all communications end-to-end.
  • Customizable. Go for a live chat plugin that can match your brand by providing options to customize colors, buttons, and fonts.
  • Includes report and analytics. This way, your business can make improvements and decisions based on data.

Conclusion

To help you choose and get started faster, here are our favorite personal picks for the best WordPress live chat plugins on this list:

  • Zendesk Chat – best beginner-friendly chat plugin.
  • Tawk.To – best free live chat plugin.
  • HubSpot – best value for money.
  • Tidio – best for personal needs or small businesses.
  • Intercom – best for larger businesses and online stores.

However, no matter which chat plugins for WordPress catch your eye, each one will most likely come with a number of unique features that will suit your business needs.

Feel free to explore these WordPress live chat plugins more thoroughly and let us know which one you decide to go for. Good luck!

Author
The author

Adis

Adis is a Digital Content Writer at Hostinger. With over two years of experience in the tech industry, she enjoys sharing knowledge online. In her free time, Adis enjoys joining online courses on various topics from marketing to health.